What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal integration

    Asked by pedromachado on September 20, 2015 at 10:44 AM

    I got the email below from paypal. We are now using paypal through jotform. Is this something that affects your integration? If so, have you already addressed this? Thanks!

     

    PayPal service upgrades.

    As we have previously communicated to you, PayPal is upgrading the certificate for www.paypal.comto SHA-256. This endpoint is also used by merchants using the Instant Payment Notification (IPN) product.

     
    This upgrade is scheduled for 9/30/2015; however, we may need to change this date on short notice to you to align to the industry security standard.

    You’re receiving this notification because you’ve been identified as a merchant who has used IPN endpoints within the past year. If you have not made the necessary changes, we urge you to do so right away to avoid a disruption of your service!

     

    Because these changes are technical in nature, we advise that you consult with your individuals responsible for your PayPal integration. They will be able to identify what, if any, changes are needed. Please share this email and the hyperlinks below with your technical contact for evaluation.

    Testing in the Sandbox is one of the best ways to make sure your integration works. Sandbox endpoints have been upgraded to accept secure connections by the SHA-256 Certificates.

    Full technical details can be found in our Merchant Security System Upgrade Guide. In addition, our2015-2016 SSL Certificate Change microsite contains a schedule of our service upgrade plan.

    Thanks for your patience as we continue to improve our services.

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    JotForm Support

    Answered by Chriistian on September 21, 2015 at 02:18 AM

    Hi,

     

    Let me ask this on our development team. We will inform you on this thread any information regarding this issue.

     

    Do let us know if you need further assistance.
    Regards.

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    JotForm Support Manager

    Answered by Jeanette on September 21, 2015 at 09:03 PM

    These changes that are to be implemented by PayPal will not affect JotForm's integrations. Our servers are already updated with the latest security certificates that are using SHA-256 algorithm.

    So, in light of this, your PayPal-integrated forms should work normally as expected.