What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Items in a list with checkboxes not coming through submission

    Asked by micja on September 20, 2015 at 04:43 PM

    We are not receiving the items that users check off in a checkbox list.  I have tried the fixes described in the forum and nothing has changed--including deleting and creating a new email with the settings changed.  I have gone into the settings and tried it with the checkbox code in once and I tried it with multiple entries 

    and I tried it with just one:

    and we get the same results every time--the first checkbox that is checked is the only one that comes through with the submission.

    Please help.  We like the program otherwise, but this is a necessary function for us.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on September 21, 2015 at 04:30 AM


    When you check this

    "Please check any amenities you offer"

    it uses the the {pleaseCheck} tag which refers to this one:


    Is that correct? If I am not mistaken, the question "Select all amenities you offer at your campground" is referring to "Please check any amenities you offer"?

    If that's the case, the correct tag should be {selectAll}


    When I create a new notification, this is how the tags looked like:


    I also noticed that you are using encrypted forms, you can see that your form is using the green lock just besides the submit button. Please note that this will make your submission encrypted and very secure to the point that it will most likely be useful for submissions that are for viewing purposes only. You can learn more about it here: http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert 


    In my submissions page, I can see that the Checklist widget works properly. To avoid confusion, I would advise that you delete the duplicate notifications and add a new one. Also, you can try disabling the encrypted form option to see if that gives you a better result.


    Do let us know if that helps.