Items in a list with checkboxes not coming through submission

  • micja
    Asked on September 20, 2015 at 4:43 PM

    We are not receiving the items that users check off in a checkbox list.  I have tried the fixes described in the forum and nothing has changed--including deleting and creating a new email with the settings changed.  I have gone into the settings and tried it with the checkbox code in once and I tried it with multiple entries 

    Items in a list with checkboxes not coming through submission Image 1 Screenshot 30

    and I tried it with just one:

    Items in a list with checkboxes not coming through submission Image 2 Screenshot 41

    and we get the same results every time--the first checkbox that is checked is the only one that comes through with the submission.

    Please help.  We like the program otherwise, but this is a necessary function for us.

  • Charlie
    Replied on September 21, 2015 at 4:30 AM

    Hi,

    When you check this

    "Please check any amenities you offer"

    it uses the the {pleaseCheck} tag which refers to this one:

    Items in a list with checkboxes not coming through submission Image 1 Screenshot 70

     

    Is that correct? If I am not mistaken, the question "Select all amenities you offer at your campground" is referring to "Please check any amenities you offer"?

    Items in a list with checkboxes not coming through submission Image 2 Screenshot 81

    If that's the case, the correct tag should be {selectAll}

    Items in a list with checkboxes not coming through submission Image 3 Screenshot 92

     

    When I create a new notification, this is how the tags looked like:

    Items in a list with checkboxes not coming through submission Image 4 Screenshot 103

     

    I also noticed that you are using encrypted forms, you can see that your form is using the green lock just besides the submit button. Please note that this will make your submission encrypted and very secure to the point that it will most likely be useful for submissions that are for viewing purposes only. You can learn more about it here: http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert 

    Items in a list with checkboxes not coming through submission Image 5 Screenshot 114

     

    In my submissions page, I can see that the Checklist widget works properly. To avoid confusion, I would advise that you delete the duplicate notifications and add a new one. Also, you can try disabling the encrypted form option to see if that gives you a better result.

    Items in a list with checkboxes not coming through submission Image 6 Screenshot 125

     

    Do let us know if that helps.