What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Supply mail in case of contacts

    Asked by Tobibub on September 21, 2015 at 04:23 AM

    Dear Ladies and Gentlemen,
    unfortunately we do not get the email anymore in case a visitor of our homepage is using our JotForm-form.
    This was working in former times well, but now not. Did you change anything or did I make a mistake?

    Best regards

    Rainer Schaefer

    PS: my User is "Tobibub"

    Page URL:
    www.vivasun-online.de

    in JotForm and email OR
  • Profile Image

    Answered by Sammy on September 21, 2015 at 11:41 AM

    I have checked your email logs and all emails are being sent successfully without any failure, I have also submitted a test using your form (VS-Message).

    Kindly confirm that the emails are not being accidentally marked as SPAM, also add the IP addresses and on the page below to your mail server white-list to prevent accidental blocking of emails from jotform.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Kindly let us know of the outcome.