Supply mail in case of contacts

  • Profile Image
    Tobibub
    Asked on September 21, 2015 at 04:23 AM

    Dear Ladies and Gentlemen,
    unfortunately we do not get the email anymore in case a visitor of our homepage is using our JotForm-form.
    This was working in former times well, but now not. Did you change anything or did I make a mistake?

    Best regards

    Rainer Schaefer

    PS: my User is "Tobibub"

  • Profile Image
    Sammy
    Answered on September 21, 2015 at 11:41 AM

    I have checked your email logs and all emails are being sent successfully without any failure, I have also submitted a test using your form (VS-Message).

    Kindly confirm that the emails are not being accidentally marked as SPAM, also add the IP addresses and on the page below to your mail server white-list to prevent accidental blocking of emails from jotform.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Kindly let us know of the outcome.