What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can we reply back to the customer directly from email notification?

    Asked by rpcriacoes on September 21, 2015 at 06:23 AM

    I want to know when a message is sent via the form, if you can come directly to me, the email client without being a message JotForm? to respond automatically to the person?

    I want to congratulate you for your forms.

    Thank you

    best regards

    Page URL:

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    Answered by Ben on September 21, 2015 at 12:30 PM

    You can have the noreply@jotform.com setup for the email that the notification will be sent and in the same time be able to reply to it and have that reply go to your client.

    To do that, all that you would need is to set the reply-to header.

    Now, in Form Notifier, you do this by setting the Reply-to Email field:

    Basically it should be set to the same field that you are capturing your users email address in.

    Now the setup for Autoresponder is similar, but different only since if we are setting it up, we are looking to setup the reply to email for the people submitting the form.

    This is usually if you want to have them reply back to your own email, so we need to type it in manually:

    Do test this out and let us know how it goes for you and if you have any questions along the way, we are here so just let us know :)