What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I not being sent all the forms

    Asked by BulldogRescue on September 21, 2015 at 06:32 AM

    Forms sent since Saturday are not being forwarded to our email address. I've check our spam folder and they're not there either. They are showing up in the Jotform inbox but there's no way to reply to them like we would if they came via an email

    Page URL:
    www.bulldogrescue.org.uk

    all sent not being sent JotForm check forwarded inbox
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    Answered by BulldogRescue on September 21, 2015 at 07:40 AM

    I really need these forms, is there any way they can be resent - already receiving complaints that I'm not responding to people

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    Answered by BulldogRescue on September 21, 2015 at 09:09 AM

    Is anyone else having this problem?

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    JotForm Support

    Answered by Kiran on September 21, 2015 at 01:31 PM

    Sorry for the inconvenience this may have caused you. It seems that your email address is in our bounce list and it is now removed. As I check the email history log, it seems that the issue now resolved and you should be receiving emails.

    We request you to take a look at our guide in setting up the email notifications to avoid bouncing related issues. 

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    If you are still experiencing the issue, please let us know. We will be happy to help.

    Thanks!

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    Answered by BulldogRescue on September 22, 2015 at 05:06 AM

    Will they all come through or just the ones since you fixed the problem?

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    JotForm Support

    Answered by Boris on September 22, 2015 at 09:31 AM

    Only the email that were sent after it has been fixed will be automatically sent to you.

    If you wish to have a copy of the ones that have failed in reaching you earlier, you can forward any missing submissions to your email address again. You can do so by opening the submissions page of your form, and using the Forward button for those submissions that you never received emails for:

    I hope this helps.