What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    ADDEBITI NON CONSENTITI.

    Asked by pagine on September 21, 2015 at 07:31 AM

    PERCHE NONOSTATE HO RINNOVATO IL MIO ABBONAMENTO MI CONTINUANO AD ARRIVARE EMAIL, DI ADDEBITO SULLA MIA CARTA NON RIUSCITI?? IO AVEVO IMPOSTATO PAGAMENTO PAYPAL, POI HO CAMBIATO E L'ULTIMO RINNOVO HO MESSO UNA NUOVA CARTA DI CREDITO, IL PAGAMENTO è ANDATO A BUON FINE MA COMUNQUE MI ARRIVANO EMAIL DOVE VIENE DETTO CHE L'ADDEBITO SU PAYPAL NON è STATO POSSIBILE FARLO! VOGLIO LEVARE IL PAGAMENTO PAYPAL PREDEFINITO SUL MIO PROFILO. INTERVENITE URGENTEMENTE!

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    JotForm Support

    Answered by david on September 21, 2015 at 12:58 PM

    Hi,

    Since your PayPal subscription was not fully cancelled prior to creating your new subscription, it is still trying to charge the card linked to your PayPal subscription.  Here is our guide on cancelling your PayPal subscription:

    https://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription

    Let us know once you have cancelled this so we can re-apply your new subscription to prevent any further issues.

     

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    Answered by pagine on September 21, 2015 at 01:58 PM

    cancellando l'abbonamento legato a paypal mi si annulla automaticamente il nuovo abbonamento?

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    JotForm Support

    Answered by david on September 21, 2015 at 03:17 PM

    Cancelling the PayPal subscription will not cancel your current subscription.  It will, however,send a notice to our system to downgrade your account.  All we need to do is remove that notice after you cancel the PayPal subscription so that your new subscription is not affected.