What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Membership quota

    Asked by kiododesign on September 21, 2015 at 08:09 AM

    Hi,

    My free membership went over its quota today for about 4 hours. I have upgraded it now but I'm wondering if there is anywhere to recover any sign ups that were done during that period?

    Cheers

    Natalee

    upgraded UPS hours
  • Profile Image
    JotForm Support

    Answered by david on September 21, 2015 at 01:07 PM

    Hi,

    If your account was over quota for more than a day or so, your forms would have been disabled and would not have been accepting new submissions during that time.  Your users would have been presented with an "over quota" error when trying to complete submissions.  If your forms were disabled, there would have been no new submissions during that time.

    If you have any further questions, let us know and we will be happy to help.