People have been able to submit the form without completing required fields

  • SEMLA
    Asked on September 21, 2015 at 8:50 AM

    My registration form (http://www.jotform.com//?formID=51963578916168) should be requiring people to select a registration fee, but three people have been able to submit the form without completing this field. I'm not sure what's going on. This seems to have just started happening this past week.

    Page URL: http://semla.musiclibraryassoc.org/semla2015/registration.php
  • BJoanna
    Replied on September 21, 2015 at 1:39 PM

    I have cloned your form and  tested my cloned form and I was also able to submit form if Total Fees filed was equal to 0.00$. That field is actually filled because it is calculating values form other fields. 

    If the form is filled like this it is Total fee will be 0,00$ and form can be submitted.

    People have been able to submit the form without completing required fields Image 1 Screenshot 30

    Registration fee field is not shown if Neither is selected in "Do you plan to attend any of the following?" field, because of conditional login you have set inside of your form. 

     People have been able to submit the form without completing required fields Image 2 Screenshot 41

    If you are referring to any other field I was not able to submit your form without filling all required fields. 

    Let us know if you need further assistance. 

  • SEMLA
    Replied on September 21, 2015 at 2:19 PM

    Thank you, BJoanna. What happened with the three glitched submissions was that the registrants selected "Both" in the "Do you plan to attend any of the following," which should have triggered the "Registration fee" question to appear. Either it didn't appear, or they didn't select a registration fee. Either way, they were able to submit the form without the registration fee being selected.

    I suspect this may have to do with the conditionals. I have two "Registration Fee" questions, depending on the date of registration. Because of that, those fields may not be set as "required." Even so, this was a weird glitch since I've had 40 other people register without this problem.

    I've had two more registrations today, though, and they both worked okay, so there might not be a problem now. But thanks again for checking!

     

  • BJoanna
    Replied on September 21, 2015 at 4:04 PM

    I have tested your form and I was not able to submit it without filling "Registration fee" question when I selected "Both" in the "Do you plan to attend any of the following?" field.

    People have been able to submit the form without completing required fields Image 1 Screenshot 20

    Also I was not able to find mentioned submissions on your account. Did you deleted those submission? If not can you provide us ID of those submissions?

    Like you mention it was probably issue with settings of your conditions or "Registration fee" field was not require.

    Let us know if you need further assistance.