Designer doesn't work on jotformeu.com domain

  • Profile Image
    Fconseil
    Asked on September 21, 2015 at 10:15 AM

    Hi !

    Thanks for the good service but I'm experiencing a lot of troubles with the designer. Before creating too much of fields I wanted to see how it could look like. 
    Even if it worked a little bit at the beginning it when crazy fullscreen and after a logout login it doesn't show anything. Not possible to click on css either.

    I wanted to let you know

    Have a good day

    Johann

  • Profile Image
    Boris
    Answered on September 21, 2015 at 02:13 PM

    We are very sorry for the inconvenience, Johann. Are you by any chance using jotformeu.com domain for accessing and editing your forms?

    http://www.jotformeu.com/

    If that is the case, I would advise you to please try using our main website on jotform.com, and see if that helps:

    http://www.jotform.com/

    I can see that there are some issues with the Designer on jotformeu domain only, and there are errors in the browser console when trying to open the CSS tab of the Designer:

    The close/exit button is also not working on our EU domain.

    Please try using our main website instead and see if that helps. I have also raised this issue to our developers, and we will let you know through this thread as soon as we have any news about the issue.

    Thank you.