What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Designer doesn't work on jotformeu.com domain

    Asked by Fconseil on September 21, 2015 at 10:15 AM

    Hi !

    Thanks for the good service but I'm experiencing a lot of troubles with the designer. Before creating too much of fields I wanted to see how it could look like. 
    Even if it worked a little bit at the beginning it when crazy fullscreen and after a logout login it doesn't show anything. Not possible to click on css either.

    I wanted to let you know

    Have a good day

    Johann

    doesn't work designer JotForm jotformeu.com
  • Profile Image
    JotForm Support

    Answered by Boris on September 21, 2015 at 02:13 PM

    We are very sorry for the inconvenience, Johann. Are you by any chance using jotformeu.com domain for accessing and editing your forms?

    http://www.jotformeu.com/

    If that is the case, I would advise you to please try using our main website on jotform.com, and see if that helps:

    http://www.jotform.com/

    I can see that there are some issues with the Designer on jotformeu domain only, and there are errors in the browser console when trying to open the CSS tab of the Designer:

    The close/exit button is also not working on our EU domain.

    Please try using our main website instead and see if that helps. I have also raised this issue to our developers, and we will let you know through this thread as soon as we have any news about the issue.

    Thank you.