What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Paid to yearly subscription. I need to choose monthly subscription

    Asked by waldomiro on September 21, 2015 at 10:50 AM

    passei o cartão pra ser mensal de $19 e passou $159 anual quero solução

  • Profile Image
    JotForm Support

    Answered by Kiran on September 21, 2015 at 02:38 PM

    I understand that you want to pay for Bronze monthly subscription, but subscribed to Bronze yearly subscription. I've now cancelled your current active Bronze yearly subscription and refunded the amount. Please allow 5-7 business days to reflect the refund amount in your account statement. Your account is now set back to Free subscription so that you can subscribe again with Bronze monthly  subscription.

    Let us know if you need any further assistance. We will be happy to help.