Paid to yearly subscription. I need to choose monthly subscription

  • Profile Image
    Asked on September 21, 2015 at 10:50 AM

    passei o cartão pra ser mensal de $19 e passou $159 anual quero solução

  • Profile Image
    Answered on September 21, 2015 at 02:38 PM

    I understand that you want to pay for Bronze monthly subscription, but subscribed to Bronze yearly subscription. I've now cancelled your current active Bronze yearly subscription and refunded the amount. Please allow 5-7 business days to reflect the refund amount in your account statement. Your account is now set back to Free subscription so that you can subscribe again with Bronze monthly  subscription.

    Let us know if you need any further assistance. We will be happy to help.