What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade to Silver plan

    Asked by ledgersimms on September 21, 2015 at 11:03 AM

    Hi, I'm currently subscribed to your Bronze plan and I have paid for 1 year. I would like to upgrade that to your silver plan, but obviously I do not wish to pay the full price since I already paid for the bronze plan. Is there a way for me to just pay the difference?

    Thank you in advance. 

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    JotForm Support

    Answered by Kiran on September 21, 2015 at 03:08 PM

    It seems that you have already tried upgrading your account to Silver subscription. When upgrading the account to a higher plan, you'll be charged on pro-rata basis. As I check your account, a payment follow-up in process and our system would try to charge your card on Sep 25, 2015 for $276.32 USD. It looks like the payment was declined on your card ending 0511. If you need to change the credit card information or manage your subscription, please follow the link below :


    Hope this information helps!