Over Quota

  • Profile Image
    sigmapi
    Asked on January 07, 2012 at 01:05 PM

    There was no response on my first question... so here it is again..

     

    my account is over quota and my formswill be disabled beginning monday. I realized i accedentally embedded a "safe form" which i suppose uses SSL? Is there a way to not block my forms beginnng monday?

  • Profile Image
    fxr
    Answered on January 07, 2012 at 01:24 PM

    I dont see any issue with account 'sigmapi' being scheduled for a downgrade.

    Did someone else in the support team already see to your issue or is it different account ?

     

    Please dont post over and over again if you dont get an immediate response from the support team, your issue will be dealt with as soon as we possibly can. We are extremely busy and reposting the same issue just creates extra work for us. 

    I hope you can understand that. 

    Thanks. 

  • Profile Image
    sigmapi
    Answered on January 07, 2012 at 01:31 PM
    it's for the philaiellomarketing account, which I requested to have changed to SalonFusion
    Sent from my iPhone.
  • Profile Image
    fxr
    Answered on January 07, 2012 at 01:33 PM

    Your account name has been changed to 'SalonFusion'

    I dont see any issue with that account being overquota, someone in the support may well have already reset the count for you. You may need to log out of your JotForm account, and log back in to see the updated status.

    Please note we only allow for these type of mistakes to happen once.

     

    regards,