What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form page navigation not working?

    Asked by Susan1 on September 21, 2015 at 02:55 PM

    I have a user that has firefox and they are indicating that the form in question is displaying a button it shouldn't AND that it is not requiring a check in a box that is a required field and that when the next button is selected it doesn't proceed.

    Can you tell me what might be causing this and how to best trouble shoot.  I cannot recreate the problem myself.



    Page URL:

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    JotForm Support

    Answered by Welvin on September 21, 2015 at 06:15 PM

    I think your user is experiencing a script conflict in your website. A conflict which is causing the required field validation to stop from working. This is usually happening when a form is embedded using our default embed method which utilize Javascript.

    If it's indeed a script conflict, you can fix it by re-embedding your form using our iframe method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Or, you can try using our WP Plugins: