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Susan1Asked on September 21, 2015 at 2:55 PM
I have a user that has firefox and they are indicating that the form in question is displaying a button it shouldn't AND that it is not requiring a check in a box that is a required field and that when the next button is selected it doesn't proceed.
Can you tell me what might be causing this and how to best trouble shoot. I cannot recreate the problem myself.
http://form.jotform.us/jsform/50186518325152
Page URL: http://meridian.systemserenity.com -
Welvin Support Team LeadReplied on September 21, 2015 at 6:15 PM
I think your user is experiencing a script conflict in your website. A conflict which is causing the required field validation to stop from working. This is usually happening when a form is embedded using our default embed method which utilize Javascript.
If it's indeed a script conflict, you can fix it by re-embedding your form using our iframe method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.
Or, you can try using our WP Plugins:
https://wordpress.org/plugins/embed-form/
https://wordpress.org/plugins/jotform-oembed/
Thanks