Form page navigation not working?

  • Susan1
    Asked on September 21, 2015 at 2:55 PM

    I have a user that has firefox and they are indicating that the form in question is displaying a button it shouldn't AND that it is not requiring a check in a box that is a required field and that when the next button is selected it doesn't proceed.

    Can you tell me what might be causing this and how to best trouble shoot.  I cannot recreate the problem myself.

    http://form.jotform.us/jsform/50186518325152

     

  • Welvin Support Team Lead
    Replied on September 21, 2015 at 6:15 PM

    I think your user is experiencing a script conflict in your website. A conflict which is causing the required field validation to stop from working. This is usually happening when a form is embedded using our default embed method which utilize Javascript.

    If it's indeed a script conflict, you can fix it by re-embedding your form using our iframe method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Or, you can try using our WP Plugins:

    https://wordpress.org/plugins/embed-form/

    https://wordpress.org/plugins/jotform-oembed/

    Thanks