What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Required field function not working and back button on first page is displayed

    Asked by Susan1 on September 21, 2015 at 04:50 PM

    I have a user that has firefox and they are indicating that the form in question is displaying a button it shouldn't
    The front page should not display the back button AND that it is not requiring the name and email or a check in a box that is a required field and that when the next button is selected it doesn't proceed.

    Can you tell me what might be causing this and how to best trouble shoot.  I cannot receate the problem myself.  But I have seen it demonstrated on her machine (both a PC and a Mac)



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    JotForm Support

    Answered by Kiran on September 21, 2015 at 10:11 PM

    As I tried to access your JotForm using direct link, it looks fine and seems to be working fine. However, I see that the issue exists when the form is accessed from the webpage where the form is embedded. It seems that there is a conflict with the other scripts on the webpage. Please try embedding the form using iframe embed method and see if that helps. 

    Hope this information helps!