What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I keep getting a private key wizard when I look for my secure form submission..

    Asked by Nabitha on September 21, 2015 at 05:01 PM

    this question was asked in July. You said you fixed it., I still am getting the private key question. Please help


    What is this "Private Key Wizard" pop-up box that keeps appearing when I try to view submissions?  I can't "X" out of it and the only other option is to browse my files but there is nothing to save.  Please make it go away.

    Thank you,


    Nancy Broerman

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    JotForm Support

    Answered by Chriistian on September 21, 2015 at 11:08 PM



    I checked you account Nabitha and tried to access one of your form's submission page but I was not able to encounter what you are reporting. May I know what browser version and device do you use to access the submission page? It is recommended to use Chrome or Firefox browser to access the Form Builder and/or Submission page of your form.


    We will wait for your response.