I keep getting a private key wizard when I look for my secure form submission..

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    Asked on September 21, 2015 at 05:01 PM

    this question was asked in July. You said you fixed it., I still am getting the private key question. Please help


    What is this "Private Key Wizard" pop-up box that keeps appearing when I try to view submissions?  I can't "X" out of it and the only other option is to browse my files but there is nothing to save.  Please make it go away.

    Thank you,


    Nancy Broerman

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    Answered on September 21, 2015 at 11:08 PM



    I checked you account Nabitha and tried to access one of your form's submission page but I was not able to encounter what you are reporting. May I know what browser version and device do you use to access the submission page? It is recommended to use Chrome or Firefox browser to access the Form Builder and/or Submission page of your form.


    We will wait for your response.