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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't seem to get logged in. The message comes back telling me incorrect user id or password. I try to reset the password and login, but it won't.

    Asked by JoleenElwood on September 21, 2015 at 05:17 PM

    How do I reset my login and password.  The system doesn't seem to accept it when I click on the reset after I have entered my email address.

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    JotForm Support

    Answered by Chriistian on September 21, 2015 at 11:14 PM



    Are you referring to the account you use in this thread which is JoleenElwood? It seems that you are already login to the account when you created this thread. Are you trying to login your account in a different device? If you are trying to reset the password for the account, the email associated to the account is elwood@swcciowa.edu. Can you try again and see if it will now work? If you are referring to a different account, please provide us the email or username of the account so we can further check.


    We will wait for your response.