What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account got suspended (2nd time)

    Asked by LegacyServers on January 07, 2012 at 08:05 PM

    My original account got suspended for "phishing" and I made a new one last night, and it got suspended 10 minutes ago.....


    My form is to collect payments from customers for game server orders. The form requires them to enter their email address and create a password for their billing account....

    I don't understand why my account gets suspended for that.



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    JotForm Support

    Answered by idarktech on January 07, 2012 at 10:12 PM


    I have now re-activated your account and white listed your new forms to ensure that the suspension of your account wouldn't happen again. Apologies for the inconvenience.

    Please feel free to contact us if you have further questions. Our team will be more than happy to help you. Thank you for using JotForm and have a great day!