What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I access a form that another user has shared with me??

    Asked by WeWorkMidMarket on September 21, 2015 at 06:11 PM

    Another user shared a form with me but I cannot access it from my account. 

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    JotForm Support

    Answered by Charlie on September 22, 2015 at 02:10 AM


    The user who wants to share his/her forms to you should add you as a sub account user to their account. Please do share this guide to him/her, http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User, this is the guide on how to add users as sub accounts when sharing forms.

    Do let us know if that works.