What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Builder gets stuck on save.

    Asked by corbinlawfirm on September 22, 2015 at 12:25 AM

    The forms designer tends to get stuck on Auto Save - OFTEN - causing loss of work. How do I disable the Auto Save option - which is more trouble then it's worth. Thanks.

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    Answered by Boris on September 22, 2015 at 06:59 AM

    We are sorry for the troubles auto-save feature is causing you. You can disable auto-save by following this guide:

    How to Disable Auto-Save

    Please let us know if you need further assistance, and we will be happy to help.

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    Answered by corbinlawfirm on September 22, 2015 at 01:20 PM

    Thank you.

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    JotForm Support

    Answered by BJoanna on September 22, 2015 at 02:21 PM

    On behalf of my colleague, you are welcome.

    Feel free to contact us if you have any other questions. 

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    Answered by corbinlawfirm on September 25, 2015 at 10:47 PM

    OK. So I disabled auto save. The form still tends to get stuck when saving manually. I lost work several times in the last 30 minutes.

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    Answered by Boris on September 26, 2015 at 06:33 AM

    I believe that you are talking about this form, since it is the last one edited in your account:


    I have cloned it into my account for testing, and the cloned form is saving fine on my end. It is a bigger form with about 190 fields, so it takes 4 or 5 seconds to be saved, but it still saved successfully every time in Firefox browser (same browser that you seem to be using).

    Can you please confirm if troubles with saving are happening only to this form, or is the Save problem affecting your smaller forms as well?Are there any specific kinds of edits that you have noticed to cause this issue?According to your activity logs (Account > History > Form Modifications), this form seems to have been saved successfully every few minutes, many times today:I have tried shifting existing fields around, creating new fields and editing a condition, but the cloned form still saved successfully every time. I believe this problem may be related to the size of your form, so I'd like to confirm if this is affecting only your big forms or is it happening to all forms.

    Any steps we can try to reproduce the issue might help as well.

    We will await your response, thank you.