Form Builder gets stuck on save.

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    corbinlawfirm
    Asked on September 22, 2015 at 12:25 AM

    The forms designer tends to get stuck on Auto Save - OFTEN - causing loss of work. How do I disable the Auto Save option - which is more trouble then it's worth. Thanks.

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    Boris
    Answered on September 22, 2015 at 06:59 AM

    We are sorry for the troubles auto-save feature is causing you. You can disable auto-save by following this guide:

    How to Disable Auto-Save

    Please let us know if you need further assistance, and we will be happy to help.

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    corbinlawfirm
    Answered on September 22, 2015 at 01:20 PM

    Thank you.

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    BJoanna
    Answered on September 22, 2015 at 02:21 PM

    On behalf of my colleague, you are welcome.

    Feel free to contact us if you have any other questions. 

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    corbinlawfirm
    Answered on September 25, 2015 at 10:47 PM

    OK. So I disabled auto save. The form still tends to get stuck when saving manually. I lost work several times in the last 30 minutes.

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    Boris
    Answered on September 26, 2015 at 06:33 AM

    I believe that you are talking about this form, since it is the last one edited in your account:

    http://www.jotformpro.com/form/52619117513957

    I have cloned it into my account for testing, and the cloned form is saving fine on my end. It is a bigger form with about 190 fields, so it takes 4 or 5 seconds to be saved, but it still saved successfully every time in Firefox browser (same browser that you seem to be using).

    Can you please confirm if troubles with saving are happening only to this form, or is the Save problem affecting your smaller forms as well?Are there any specific kinds of edits that you have noticed to cause this issue?According to your activity logs (Account > History > Form Modifications), this form seems to have been saved successfully every few minutes, many times today:I have tried shifting existing fields around, creating new fields and editing a condition, but the cloned form still saved successfully every time. I believe this problem may be related to the size of your form, so I'd like to confirm if this is affecting only your big forms or is it happening to all forms.

    Any steps we can try to reproduce the issue might help as well.

    We will await your response, thank you.