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    Massive ticks and crosses on the quiz result email

    Asked by JohnPeat on September 22, 2015 at 01:07 AM



    The ticks and crosses on the result email from http://quizform.jotform.io/

    Come up massive in the results email:

    How can I adjust the tick and crosses size to match that of the email before pictures are downloaded?






    Jordon Retter

    Page URL:

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    JotForm Support

    Answered by Boris on September 22, 2015 at 07:53 AM

    I'm sorry, but I wasn't able to replicate the issue. The tick and cross images appear at normal size on my end - both in Thunderbird, and in Gmail's webmail:

    I believe that the issue may possibly lie in how your email software is rendering these images. The source as viewed in Thunderbird shows a width of 20px being applied to the images.

    Can you please try opening these emails with a different email client, to see if the issue is limited to the software that you are currently using?

    I hope this helps.

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    Answered by JohnPeat on September 22, 2015 at 06:58 PM

    I'm using Outlook. And yes I see, if I open the email received from outlook in a web browser it then displays correctly.


    Maybe if the email was send as an HTML email (or other format) it would display correctly in Outlook?

    Is there a way to do this??




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    JotForm Support

    Answered by Chriistian on September 23, 2015 at 02:28 AM



    Quiz results email is sent as HTML. I'm not familiar with Outlook but upon searching, it looks like it's an issue on Outlook.  Why Doesn't My HTML Message Display Correctly in Outlook.