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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
It seems that you have created two separate threads for the same issue. One of my colleague is now handling your other thread - http://www.jotform.com/answers/667573. We will attend to your concern on that thread.
If you have any further questions, please feel free to contact us again.