Email address not receiving forms

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    pauljones9005
    Asked on September 22, 2015 at 03:11 AM

    I recently changed email providers to google apps, after switching one of my emails accounts stopped receiving email forms from jotform submissions. The email address not receiving forms is disposition@conciergecontactcenter.com, other email accounts on the same domain are receiving forms.

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    Sammy
    Answered on September 22, 2015 at 08:19 AM

    Your email had been placed in the bounce list as a result of the SMTP authentication failing.

    If you are using it as a sender email kindly ensure SMTP authentication is enabled in your mail server.

    I have removed it from the bounce list, kindly test your form to check if the emails are being delivered.