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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Email address not receiving forms

    Asked by pauljones9005 on September 22, 2015 at 03:11 AM

    I recently changed email providers to google apps, after switching one of my emails accounts stopped receiving email forms from jotform submissions. The email address not receiving forms is disposition@conciergecontactcenter.com, other email accounts on the same domain are receiving forms.

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    Answered by Sammy on September 22, 2015 at 08:19 AM

    Your email had been placed in the bounce list as a result of the SMTP authentication failing.

    If you are using it as a sender email kindly ensure SMTP authentication is enabled in your mail server.

    I have removed it from the bounce list, kindly test your form to check if the emails are being delivered.