What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need help reseting password

    Asked by Kanisha   on September 22, 2015 at 10:07 AM

    Whenever I select to have my password reset for username Workingps I never receive anything. I was wondering if you could please assist me with this please and thank you.


    Kanisha Jarrett

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    JotForm Support

    Answered by BJoanna on September 22, 2015 at 12:24 PM

    I have checked email address of your account and that email address was on bounce list. Because of that you did not receive emails from JotForm when you tried to reset your password.  

    I have now removed it from our bounce list and it should be working fine now.

    Please try again to reset your password.

    You can follow this guide: How to setup email alerts to prevent email bouncing related issues.

    Hope this will help. Let us know if you need further assistance.