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    Jotform Email Submissions Populating Sporadically in Trello Board

    Asked by mbombasi on September 22, 2015 at 10:12 AM

    Good morning Jotform Support Team,

     

    I work at the George Mason University Student Centers and we've used Jotform very successfully for the past few years to process service and event requests for our buildings. Just recently (the past two weeks) we've had an issue with jotform submissions not consistently populating as Trello cards. I was wondering if any recent updates or changes to the Jotform or Trello systems might be affecting the Trello cards. Particularly our Services Request board and Corner Pocket Reservation boards.

    Thank you so much for your help - please feel free to contact me at any time for any additional information.

     

    Best wishes,

    Amanda Shoemaker

    Office Manager, Student Centers

     

    Submissions JotForm jotform email email
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    Answered by mbombasi on September 22, 2015 at 10:14 AM

    To clarify, all submissions are populating the Jotform submissions section but not all submissions that have been directed to the Trello Column email address are populating as cards.

     

    Thank you again,

    Amanda

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    Answered by Ben on September 22, 2015 at 12:27 PM

    I took a look at your Trello email address and I see that it is not in our bounce list or any other that would cause any issues, but I see that you are using verified email sender as the sender.

    Please do change this to either:

    1. noreply@jotform.com or noreply@formresponses.com or

    2. to your SMTP setup

    This will allow the email to be properly sent and received by you.

    Do of course let us know how it goes.

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    Answered by mbombasi on September 22, 2015 at 02:14 PM

    Wonderful - thank you so much!

    Best wishes,

    Amanda

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    Answered by Ben on September 22, 2015 at 02:42 PM

    I presume that it is working for you now Amanda - based on your reply.

    If that is not true, and it is by some chance not working after you make your tests, do update us and we will be happy to take a look into what might be the issue.