What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We recently had an account with you. We closed that account along with our Paypal account.

    Asked by Jason   on September 22, 2015 at 10:51 AM

    I am curious to know if we can pay for and use your service without actually linking any form of payment. I want to use your forms for athletic registration but we no longer use a payment service. Is this possible?

    paypal account closed can pay billing
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    Answered by Ben on September 22, 2015 at 12:35 PM

    We accept payments over Stripe and PayPal, but we also accept payments over alternative methods such as over Purchase Order, direct bank transfer and the wire transfer. The only thing to note is that only yearly and bi-yearly plans can be purchased if this alternative method is used since there is manual work involved.

    If that is something that would work for you, do let us know and we would be happy to give you the links that you should use as well as additional details that are needed.

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    Answered by Ben on September 22, 2015 at 12:41 PM

    I just found your other thread Jason here: http://www.jotform.com/answers/667436 please do keep answering on that single thread instead since I see that there has already been some back and forth and keeping things in a single thread will allow us to better assist you.

    Thank you for your understanding.