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  • Profile Image

    I want to change the THANK YOU PAGE after a submission..

    Asked by trevobrasil on September 22, 2015 at 01:57 PM

    i´ve tried the steps i found here... ... the button THANK YOU does not work... i click on it and nothing happens.

    I go to the button SUBMIT, click to change its settings and the button THANK YOU PAGE SETTINGS do not work. Nothing happens.

     

    Does it work only on paid versions?

     

    Thanks a lot!

    Page URL:
    https://goo.gl/DSmXzz

    thank after a settings does not work thanks and
  • Profile Image
    JotForm Support

    Answered by david on September 22, 2015 at 02:59 PM

    Hi,

    The thank you page features should work for all accounts.  I cloned your form to test it and it looks to be working on my end:

    I tested the redirect, changed it to redirect to jotform.com and it is working without issue:

    http://support.jotform.com/form/52645765184969

    If you are not seeing the thank you page settings, try using a different browser, usually FireFox or Chrome work best.  If that still does not allow you to see the settings, let us know and we will be happy to have another look.

  • Profile Image

    Answered by trevobrasil on September 23, 2015 at 11:10 AM

    Hi there... it´s still not working... when i click on THANK YOU ICON, nothing happens... if i´ll go to SUBMIT buttons settings and then PROPERTIES,  i try to click on THANK YOU PAGE SETTING and still, nothing happens.

    The only way i could change it, was following this steps:

    1- Go to CONDITIONS ICON on top of the page;

    2- Click on CHANGE THANK YOU MESSAGE AFTER SUBMISSION

    3- Create a rule for it.

     

    I have used Internet Explorer, Chrome and Firefox, and all option returned the same action: none.

     

    Thanks for helping me.

  • Profile Image
    JotForm Support

    Answered by david on September 23, 2015 at 12:15 PM

    I checked the form from in your account and the thank you page settings worked from there as well.  Try loading your forms from:

    http://www.jotform.com

    To see if that will allow for the thank you page functionality to work.  If it does not, let us know the URL you would like the thank you page changed to and we will be happy to update your form for you.