What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PDF files are not validated in the upload field

    Asked by facsciences_uqam on September 22, 2015 at 03:40 PM

    You can replicate the issue with the following information :

    Numero d'assurance sociale : empty

    Photocopie de passeport (PDF) or Permis des etudes (PDF) : upload JPG file.  In this case Jotform does not validate if the file is PDF format.

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    JotForm Support

    Answered by Kiran on September 22, 2015 at 03:42 PM

    As I tried to check the webpage provided, it says that the webpage is not available. Did you make any changes to the webpage? 

    I've tried cloning your JotForm to my account and was unable to replicate the issue. However, it looks like the issue with the form itself. As I checked your JotForm, I see that there is a separate condition set to make the upload fields as required. Since the hidden fields are not required to be filled, you may disable this condition and add the required option for these two fields.


    I've made the changes on your form and it seems to be validated now. Please check and let us know if the issue still persists. We will be happy to help.

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    Answered by facsciences_uqam on September 22, 2015 at 04:37 PM


    I checked and it seems to be validated now.

    I need your urgent help to solve the problem with the two cases we discussed in previous messages.

    I test the form with the Code Permanent KAZG23588501 or TERA05028706 and I received the message MULTIPLE SUBMISSIONS ARE DISABLED FOR THIS FORM, but I don’t find any submission with this Code Permanent.

    I need to add this information!!!!!  


    If you could look into this I would appreciate it.


    Thanks you

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    JotForm Support

    Answered by Mike on September 22, 2015 at 06:08 PM

    I did some tests, but I was not able to reproduce the submission issue. My colleagues have already escalated a bug report ticket to the back end team, so we will need to wait for updates.

    The following thread will be updated when we have any news.


    Thank you.