What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked your account and I can see the Create PDF form feature. It seems to be working fine.
Go to My Forms > Select Form > Click More > Click Create PDF form.
Can you try again and see if it is working on your end now? If the issue still persists, may I know what browser version and device are you using to access this so we can further check?
We will wait for your response.