What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm still free user?

    Asked by aluke on January 09, 2012 at 01:42 AM

    I subscribed and made payment, but in account settings it still shows me as free user

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    Answered by AtacanC on January 09, 2012 at 03:10 AM

    I've just checked your account and it has been successfully upgraded to premium. Please try to re-login.

    Let us know if you have any further questions.