What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Users from China are unable to submit forms

    Asked by dktoday on September 23, 2015 at 04:35 AM

    We are having the same issue in China... our forms are not being submitted and the end-users are taken to a blank error page with no help.

    We will not be using Jotform any longer. This has already lost us many submissions and I'm very very disappointed.

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    JotForm Support

    Answered by Charlie on September 23, 2015 at 09:24 AM

    Apologies for the inconvenience.

    I am also checking our website and I see if the submit URL is blocked in China

    It seems like the submit.jotform.com URL is still being blocked. China is quite known for censorship, although I'm not quite sure what triggered this right now.

    I will forward this to our developers to have it checked, but based from the discussion in this thread http://www.jotform.com/answers/662226, one of our developers made a workaround so that users from China should still be able to submit the form.

    Again, please do accept our sincere apologies for the trouble that this might have caused you.

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    Answered by MyH2O on September 23, 2015 at 10:05 PM

    We are having the same issue. People in China are unable to submit forms and keeps receiving errors. Since our forms are time-sensitive, we have to resort to other platforms at this point. Please let us know ASAP if the issue can be resolved.
  • Profile Image
    JotForm Support

    Answered by Charlie on September 24, 2015 at 02:11 AM

    @MyH2O

    I went ahead and opened your own thread for this so that we can assist and update you accordingly. Please refer to this link instead: http://www.jotform.com/answers/669209.

    Thank you for understanding.

     

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    JotForm Developer

    Answered by hasan on September 25, 2015 at 06:20 AM

    Hello,

     

    I'm sorry for the late response. We implemented a solution yesterday and didn't encountered any problem after.

     

    As you might know this problem doesn't directly about JotForm. Our services were censored by China. It is an automated process and there aren't any channel that we can contact with them.

    Info: https://en.wikipedia.org/wiki/Great_Firewall

     

    We're trying to understand underlying issues why our services catching by that automated process an how we can avoid that.

    Please let us know if you have any problems.

     

    Thank you for understanding and cooperation.