What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Over Quota Error Message

    Asked by amhomelife on September 23, 2015 at 10:05 AM

    HI,

    It looks like we are receiving a Quota Error on the following form:

    https://secure.jotformpro.com/form/41264300745952

     

    Can you please advise if it is related to the "secure form" as mentioned on the support forum and do you recommend that we don't use "secure forms" for each form we have?

    Or are we are actually running low on our allotted space requirements for our plan.

    Please reply asap.

     

    Here is the error message: 

    Form over quota

     

    This form has passed it's allocated quota 
    and cannot be used at the moment. 

    Try contacting the owner of this form.

     

    Thank you.

    Page URL:
    http://tinyurl.com/AHLI-ISP-Student-ELL-Report

    message quota error style size font
  • Profile Image
    JotForm Support

    Answered by david on September 23, 2015 at 12:40 PM

    Hi,

    Free accounts only allow for up to 100 submissions and 100MB of storage. 

    http://www.jotform.com/pricing

    Currently, you have received 264 submissions and have 9.5GB worth of files stored. 

    You would need to delete some submissions that have file attached in order to get below the storage limits.  Since you are more than double the amount of submissions for your account, you would either need to upgrade to a subscription or wait for the reset on the 1st of next month in order to keep your forms active.