Over Quota Error Message

  • Profile Image
    Asked on September 23, 2015 at 10:05 AM


    It looks like we are receiving a Quota Error on the following form:



    Can you please advise if it is related to the "secure form" as mentioned on the support forum and do you recommend that we don't use "secure forms" for each form we have?

    Or are we are actually running low on our allotted space requirements for our plan.

    Please reply asap.


    Here is the error message: 

    Form over quota


    This form has passed it's allocated quota 
    and cannot be used at the moment. 

    Try contacting the owner of this form.


    Thank you.

  • Profile Image
    Answered on September 23, 2015 at 12:40 PM


    Free accounts only allow for up to 100 submissions and 100MB of storage. 


    Currently, you have received 264 submissions and have 9.5GB worth of files stored. 

    You would need to delete some submissions that have file attached in order to get below the storage limits.  Since you are more than double the amount of submissions for your account, you would either need to upgrade to a subscription or wait for the reset on the 1st of next month in order to keep your forms active.