What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm trying to cancel the subscription

    Asked by CConstrucao on September 23, 2015 at 10:08 AM

    Hi 

    Since yesterday I'm trying to cancel de subscription. I've tried for 3 times but the subscription hasn't been cancelled.

    Could you help me please? 

    Thanks

    cancelled thanks 3 times
  • Profile Image
    JotForm Support

    Answered by david on September 23, 2015 at 12:44 PM

    Hi,

    I checked your account and your subscription was successfully cancelled.  Since you have already paid until October 16th, 2015, your account will remain Bronze until that time.  Your account will then be automatically downgrade back to a Free one and you will no longer be billed.

    If you have any further questions, let us know and we will be happy to help.