I'm trying to cancel the subscription

  • Profile Image
    CConstrucao
    Asked on September 23, 2015 at 10:08 AM

    Hi 

    Since yesterday I'm trying to cancel de subscription. I've tried for 3 times but the subscription hasn't been cancelled.

    Could you help me please? 

    Thanks

  • Profile Image
    david
    Answered on September 23, 2015 at 12:44 PM

    Hi,

    I checked your account and your subscription was successfully cancelled.  Since you have already paid until October 16th, 2015, your account will remain Bronze until that time.  Your account will then be automatically downgrade back to a Free one and you will no longer be billed.

    If you have any further questions, let us know and we will be happy to help.