What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What are the 100 submissions, 10 ssl and 10 receive payments entail?

    Asked by agrigsby on September 23, 2015 at 10:09 AM

    I am looking to get more information on these three aspects of the free package deal. Basically, what do they mean? Thank you

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    JotForm Support

    Answered by Charlie on September 23, 2015 at 12:54 PM


    Thank you for your interest in using our product.

    100 regular submissions is the total submission that you can receive from your account, when a user fills out your form and clicks the submit button, it is counted as a submission.

    Currently, there seems to be a changed with the SSL, if you check your account, you have 100 SSL submissions, which is the same with the regular submissions. SSL submissions are submissions submitted using the SSL protocol or https://secure. You can learn more about SSL submissions here: http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions 

    Regarding the payments receive, forms can be integrated with payment processors like Paypal, Stripe, FastSpring and the likes. When a user fills out the order form and successfully completed the transaction or payment, that will be counted as 1 payments received. To learn more about the payment integrations that we support, please check this guide: http://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm 

    All submission limits are per month, when you reached any of the limits, all of your forms will temporarily be disabled. To continue using your forms, you can either wait for the submission limits to reset, which happens every 1st day of the month OR upgrade to a higher plan.

    You can check your submission limit just under the Account Profile menu


    I hope this helps.