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    Incomplete Payments: Is there some processing I need to do on my part?

    Asked by michigannpc on September 23, 2015 at 11:24 AM

    Does this mean they got to the payment step and bailed on the form? or is there some processing I need to do on my part? 


    Please advise

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    JotForm Support

    Answered by ashwin_d on September 23, 2015 at 01:39 PM

    Hello michigannpc,

    Please be noted that submissions are marked as "Incomplete Payments" for two primary reasons:

    #1. After the form is submitted and user is redirected to PayPal checkout page. If the payment is not settled, the submissions are marked as "Incomplete payments".

    #2. If you receive the respective payment in your PayPal account but still the submissions are marked as "Incomplete Payments", most likely the IPN of of your PayPal account is not enabled. 

    You may like to take a look at the following guides for more information on "Incomplete Payments" :  http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 


    You may also like to check the following guide on how to enable IPN:  http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 


    Though you can manually complete the submissions so that it is displayed in your form's submission page but it will process the payment form customer's Paypal account.

    Hope this helps.

    Do get back to us if you ave any questions.

    Thank you!