What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Upgrade costs have doubled?

    Asked by JourneyChristianChurch on September 23, 2015 at 11:38 AM

    Thinking we want to upgrade account.  Paid $9.95/month in July 2015.  Now I see it's $19.  Can we have the other rate or pay a yearly rate for a lesser cost?

    Page URL:

  • Profile Image

    Answered by theflyerkid on September 23, 2015 at 11:50 AM

    They offered a lock in rate a few weeks ago since they upgraded their platform. So if you've used JotForm before you'd be grandfathered in.

  • Profile Image
    JotForm Support

    Answered by Charlie on September 23, 2015 at 01:48 PM


    We have a new pricing plan, please do check this page: http://www.jotform.com/pricing.

    There was an announcement a month ago to where subscriptions can be lock in to its current price as long as the subscription will remain active before the new pricing plan will be implemented. Unfortunately, the lock in period has already ended last August, and the subscription you previously had has already been deactivated/cancelled. The new pricing plan will be implemented when you upgrade or downgrade to a new subscription.

    You can purchase a monthly/yearly/bi-yearly subscription, the yearly plans are cheaper compared to the monthly cost per year.

    Please log in to your account and navigate to this link https://www.jotform.com/myaccount/billing to learn more about the pricing plan. 

    Thank you.