- JotForm SupportWelvinAnswered on September 23, 2015 at 08:57 PM
The thank you message page is loaded on top by default. I just tested your form and it does that.
Here's a quick screencast showing the top: https://shots.jotform.com/welvin/videos/668937.webm
Did you embed this form to your website? If so, please let us know the page link here so we can check it further.
- danieleberAnswered on September 24, 2015 at 04:36 AM
Hello there, yes the form is on my website. I just tested it on jotform and it open correctly, so definitely something wrong with how is uploaded to the website.
- JotForm SupportWelvinAnswered on September 24, 2015 at 08:01 AM
You should make sure to create the HTML page with a basic structure. Here's an example: http://www.w3schools.com/html/html_intro.asp. You should add the form embed codes inside the body tags.
If that's not working, please use the same structure and change your embed codes to our iframe: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.
I hope that helps.
- JotForm SupportjonathanAnswered on August 09, 2016 at 04:40 PM
We will resolve your issue separately here https://www.jotform.com/answers/902273