What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I have my thank you page open at the top of the page?

    Asked by danieleber on September 23, 2015 at 03:19 PM

    Hello there, how can I have my thank you page open at the top of the page and not at the bottom after the text? 

    My form is http://www.jotform.com//?formID=52513630793354#

     

    Page URL:
    http://www.jotform.com//?formID=52513630793354#

    thank you page
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    JotForm Support

    Answered by Welvin on September 23, 2015 at 08:57 PM

    The thank you message page is loaded on top by default. I just tested your form and it does that.

    Here's a quick screencast showing the top: https://shots.jotform.com/welvin/videos/668937.webm

    Did you embed this form to your website? If so, please let us know the page link here so we can check it further.

    Thanks

  • Profile Image

    Answered by danieleber on September 24, 2015 at 04:36 AM

    Hello there, yes the form is on my website. I just tested it on jotform and it open correctly, so definitely something wrong with how is uploaded to the website. 

    http://www.secretcreation.co.uk/ebay/Secret-Creation/Forms/CHRISTMAS%20BAUBLES/C01%20Personalised%20Baby%20First%20Christmas%20Teddy.html

     

    thanks

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    JotForm Support

    Answered by Welvin on September 24, 2015 at 08:01 AM

    You should make sure to create the HTML page with a basic structure. Here's an example: http://www.w3schools.com/html/html_intro.asp. You should add the form embed codes inside the body tags.

    If that's not working, please use the same structure and change your embed codes to our iframe: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    I hope that helps.

    Thanks

  • Profile Image

    Answered by burtti on August 09, 2016 at 03:55 PM

    I've got the same issue with a form embedded in Unbounce.  The form works great (it's a bit long), but the thank you page then loads scrolled to the bottom (presumably where the submit button was clicked).  Anything I can do? 
  • Profile Image
    JotForm Support

    Answered by jonathan on August 09, 2016 at 04:40 PM

    @burtti

    We will resolve your issue separately here https://www.jotform.com/answers/902273