What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am trying to pay to renew our subscription but the webmaster of our webpage had to leave the area and he has the acct info. How can I make payment

    Asked by Michael Music  on September 23, 2015 at 05:21 PM
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    JotForm Support

    Answered by Chriistian on September 24, 2015 at 01:13 AM

    Hi Michael,


    You will need to have an access to the account to be able to upgrade/renew subscription to the account. It's either you asked the webmaster of the webpage to give you the account info on JotForm or you can reset the password of the account if you have access to the email associated to the account.

    Do let us know if you need further assistance.