What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Receiving different email notification data when form is submitted

    Asked by Jeannerice on September 23, 2015 at 05:48 PM
    When I received back the test form I sent. It had on the bottom some credit card information slot that just had888 by each of them. I do not have any credit card information on my form that I can find. Don’t want to get kicked off after working so hard. Could you check that please.
    notifier email notification data table delete notifier
  • Profile Image
    JotForm Support

    Answered by Mike_G on September 23, 2015 at 06:08 PM

    I would like to apologize for the inconvenience. Is this the correct form you're referring to, http://www.jotform.us/form/51755747861164?

    To my understanding, you are receiving different data on your email when your form is submitted, is that correct? This data includes credit card information that is not part of your form really. 

    I would recommend you try to check the notifier set up on your account and check the data table,

    if that is not what you want to have, you can edit that using the toolbars above, or you can delete that existing notifier instead and create a new one by following the steps on this guide: Setting-Up-Email-Notifications

    To delete an existing notifier, 

    The data on the email notification sent to you when your form is submitted depends on the content of the data table. 

    I hope this helps. Should you need any further assistance. Please feel free to let us know and we will be glad to help you. Thank you.