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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autosuspended: Asking for credit card information

    Asked by familyfuntravel on September 23, 2015 at 07:20 PM

    I created a new form "Family Focus Travel Credit card authorization".  When I go to 'Preview' or when I try to embed the form on my website, there is a big box that says "This form is disabled".  Please "Enable" my form.  

    credit card credit card phishing autosuspended
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    JotForm Support

    Answered by Jan on September 24, 2015 at 05:22 AM

    Your account status is autosuspended. Your form is asking for credit card information. It is not allowed in JotForm. This is a violation of our terms of use.

     

    You need to use our payment integrations in order to charge the customer via credit card.

    In order to re-activate your account, we need to delete those forms. Let us know if you like to proceed. Thank you.

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    Answered by familyfuntravel on September 28, 2015 at 02:19 PM

    Is this a new policy?  I have been using a similar form for at least 2 years.  Why am I suddenly not able to use a form to gather credit card information?  I do NOT need to actually process credit card payments.  I just need a form to collect credit card information.  

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    JotForm Support

    Answered by Charlie on September 28, 2015 at 02:43 PM

    Hi,

    Please check our "Terms of Use", under the Phishing section. We do not allow forms that ask for sensitive information like credit card details, bank information, log in credentials, or the likes, they are considered phishing forms. We have an anti-Phishing system and manual reviewers that checks thousands of forms everyday.

    If you need to process payments, you will need to use our payment integrations as mentioned by my colleague. If you do not need to immediately or automatically charge the client or customer, you can set the manual authorization by following this guide: http://www.jotform.com/help/292-How-to-Enable-Payment-Authorization.

    I also see that you already have an opened thread with the same concern in this link last August: http://www.jotform.com/answers/639621. My colleague has also responded to you there.

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    Answered by familyfuntravel on September 28, 2015 at 05:06 PM

    Please delete the forms asking for credit card information and reactivate my account.  

     

    Sarah

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    Answered by familyfuntravel on September 28, 2015 at 05:08 PM

    Please also ensure that my Request a Quote form is enabled.  Thank you.  

     

    Sarah

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    JotForm Support

    Answered by david on September 28, 2015 at 06:14 PM

    I deleted the two credit card authorization forms and reactivated your other two forms.  You should be able to access your "Request a Quote" form once again.  My apologies for any frustration this may have caused you.

    If there is anything else we can assist you with, just let us know and we will be happy to help.