- familyfuntravelAsked on September 23, 2015 at 07:20 PM
I created a new form "Family Focus Travel Credit card authorization". When I go to 'Preview' or when I try to embed the form on my website, there is a big box that says "This form is disabled". Please "Enable" my form.
- JotForm SupportJanAnswered on September 24, 2015 at 05:22 AM
You need to use our payment integrations in order to charge the customer via credit card.
In order to re-activate your account, we need to delete those forms. Let us know if you like to proceed. Thank you.
- familyfuntravelAnswered on September 28, 2015 at 02:19 PM
Is this a new policy? I have been using a similar form for at least 2 years. Why am I suddenly not able to use a form to gather credit card information? I do NOT need to actually process credit card payments. I just need a form to collect credit card information.
- CharlieAnswered on September 28, 2015 at 02:43 PM
If you need to process payments, you will need to use our payment integrations as mentioned by my colleague. If you do not need to immediately or automatically charge the client or customer, you can set the manual authorization by following this guide: http://www.jotform.com/help/292-How-to-Enable-Payment-Authorization.
I also see that you already have an opened thread with the same concern in this link last August: http://www.jotform.com/answers/639621. My colleague has also responded to you there.
- familyfuntravelAnswered on September 28, 2015 at 05:06 PM
Please delete the forms asking for credit card information and reactivate my account.
- familyfuntravelAnswered on September 28, 2015 at 05:08 PM
Please also ensure that my Request a Quote form is enabled. Thank you.
- JotForm SupportdavidAnswered on September 28, 2015 at 06:14 PM
I deleted the two credit card authorization forms and reactivated your other two forms. You should be able to access your "Request a Quote" form once again. My apologies for any frustration this may have caused you.
If there is anything else we can assist you with, just let us know and we will be happy to help.