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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can not remember my username, so when I try to recover with email to reset I am not receiving the reset via email?

    Asked by Reese  on September 23, 2015 at 09:40 PM

    I am receiving for submissions to my email. However I forgot my username and password.  So when I try to reset my accout by creating new password I am not receiving the email! Help

    email receiving Via email TO
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    Answered by Planwell on September 23, 2015 at 10:20 PM

    I'm having the same problem

    I am receiving for submissions to my email. However I forgot my username and password.  So when I try to reset my accout by creating new password I am not receiving the email! Help

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    JotForm Support

    Answered by Mike_G on September 24, 2015 at 06:22 AM

    @Reese

    Since you have mentioned that you are receiving emails on your email address when your form is submitted, I would like for you to confirm if this is the form you're referring to, http://www.jotform.us/form/52655194369163? If not, kindly give us the form so we can check it on our end. But, if that is the form, I would suggest you sign-up for an account where you will have a username and a password using your email address. The form was created and saved on a guest account(not subscribed). If you will create an account using the same email address, you will still have access to the forms created when your email address is still a guest account. 

    I hope this helps. If not, please do not hesitate to get back to us so we can further help you. Thank you.

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    JotForm Support

    Answered by Mike_G on September 24, 2015 at 06:34 AM

    @Planwell

    I have moved your concern to a new thread because we believe that we can assist our users better if they will have a separate thread of their own for every question or inquiries they have. You can follow the thread created for you by clicking this link:  http://www.jotform.com/answers/669308

    Thank you.