I can not remember my username, so when I try to recover with email to reset I am not receiving the reset via email?

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    Reese 
    Asked on September 23, 2015 at 09:40 PM

    I am receiving for submissions to my email. However I forgot my username and password.  So when I try to reset my accout by creating new password I am not receiving the email! Help

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    Planwell
    Answered on September 23, 2015 at 10:20 PM

    I'm having the same problem

    I am receiving for submissions to my email. However I forgot my username and password.  So when I try to reset my accout by creating new password I am not receiving the email! Help

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    Mike_G
    Answered on September 24, 2015 at 06:22 AM

    @Reese

    Since you have mentioned that you are receiving emails on your email address when your form is submitted, I would like for you to confirm if this is the form you're referring to, http://www.jotform.us/form/52655194369163? If not, kindly give us the form so we can check it on our end. But, if that is the form, I would suggest you sign-up for an account where you will have a username and a password using your email address. The form was created and saved on a guest account(not subscribed). If you will create an account using the same email address, you will still have access to the forms created when your email address is still a guest account. 

    I hope this helps. If not, please do not hesitate to get back to us so we can further help you. Thank you.

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    Mike_G
    Answered on September 24, 2015 at 06:34 AM

    @Planwell

    I have moved your concern to a new thread because we believe that we can assist our users better if they will have a separate thread of their own for every question or inquiries they have. You can follow the thread created for you by clicking this link:  http://www.jotform.com/answers/669308

    Thank you.