What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to login to account. Forgot username and password

    Asked by Planwell on September 24, 2015 at 06:29 AM

    I'm having the same problem

    I am receiving for submissions to my email. However I forgot my username and password.  So when I try to reset my accout by creating new password I am not receiving the email! Help

    username password login forgot email notification
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    JotForm Support

    Answered by Mike_G on September 24, 2015 at 06:41 AM

    I'm sorry, I'm not sure I understand what you mean here. You can seem to log in to your account. Is Planwell not the account you're referring to? Can you provide us the form URL of the form where you're receiving email notifications on your email when that form is submitted? We would like to confirm this to you first so we can help you further. We will wait for your response. Thank you.