What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to login to account. Forgot username and password

    Asked by Planwell on September 24, 2015 at 06:29 AM

    I'm having the same problem

    I am receiving for submissions to my email. However I forgot my username and password.  So when I try to reset my accout by creating new password I am not receiving the email! Help

  • Profile Image
    JotForm Support

    Answered by Mike_G on September 24, 2015 at 06:41 AM

    I'm sorry, I'm not sure I understand what you mean here. You can seem to log in to your account. Is Planwell not the account you're referring to? Can you provide us the form URL of the form where you're receiving email notifications on your email when that form is submitted? We would like to confirm this to you first so we can help you further. We will wait for your response. Thank you.

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    Answered by Andy Godbout  on May 17, 2017 at 06:36 PM

    May 17, 2017

    My company's website contains an email address"andy@cagbookkingservices.ca"

    I am not receiving any emails sent to this address.

    My website designer for CAG Bookkeeping Services is no longer able to login to the online form solution (JotForm) as she no longer has the password.

    I lost my password.

    Is it possible for me to reset or retrieve the password and I will email it to my website designer for her to check out what is happening.


    My website company is "Godaddy.com"

    Where would I find the URL information they are asking for?

    My webpage address is "www.cagbookkeepingservices.ca"

    You can reach me at "andy.godbout@rogers.com"



    Andy Godbout

    email:   andy.godbout@rogers.com