What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is suspended and unable to login

    Asked by Roick, Manfred  on September 24, 2015 at 07:08 AM

    Habe gestern Nacht einen Sperrvermerk bekommen wegen Verdachts auf Phishing.

    Screenshot
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    Answered by Roick, Manfred  on September 24, 2015 at 07:11 AM

    Phishing-Alarmß Oder technischer Fehler? Bitte helfen Sie mir, dass ich wieder E-Mails von meiner (zukünftigen) Website empfangen kann.

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    JotForm Support

    Answered by Kiran on September 24, 2015 at 11:43 AM

    It looks like that the account is suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I see that some of your JotForms are made in German and our language translation tool is not updated to scan some languages such as Arabic, French, German, etc. So, the forms made in these languages are likely to be suspended automatically. To avoid the automatic suspension on such forms, we recommend you to build your forms in English and then use our language translation tool to display it in German by default. Please refer to the following thread that can help you with this.

    http://www.jotform.com/help/298-How-to-make-your-forms-multilingual

    I have verified your forms and they seems to be normal and clean. I have activated your account and you should be able to see your forms now.

    Thanks!