My account is suspended and unable to login

  • Roick, Manfred
    Answered on September 24, 2015 07:08 AM

    Habe gestern Nacht einen Sperrvermerk bekommen wegen Verdachts auf Phishing.

    Jotform Thread 669319 Screenshot
  • Roick, Manfred
    Answered on September 24, 2015 07:11 AM

    Phishing-Alarmß Oder technischer Fehler? Bitte helfen Sie mir, dass ich wieder E-Mails von meiner (zukünftigen) Website empfangen kann.

  • Kiran Support Team Lead
    Answered on September 24, 2015 11:43 AM

    It looks like that the account is suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I see that some of your JotForms are made in German and our language translation tool is not updated to scan some languages such as Arabic, French, German, etc. So, the forms made in these languages are likely to be suspended automatically. To avoid the automatic suspension on such forms, we recommend you to build your forms in English and then use our language translation tool to display it in German by default. Please refer to the following thread that can help you with this.

    I have verified your forms and they seems to be normal and clean. I have activated your account and you should be able to see your forms now.