What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Have lost username and password to account and need assistance in resetting

    Asked by Angela Eiswerth on January 09, 2012 at 12:25 PM


    I'm contacting you on behalf of my employer Great Expressions Dental Center. We have been using your Jot forms for a while now and we find ourselves in situation where our employee fimiliar and which created our form no longer with us. WE do not have access to the user name or password created and need to reset. Please contact me or Robert Ammons (reobert.ammons@greatexpressions.com) so we can get this resolved.

    You assistanc is very much appreciated and look forward to hearing from you soon.


    Thank you,

    Angie Eiswerth

    Regional Trainer


    Great Expression Dental Centers

    1560 Oakbrook Drive

    Norcross, GA 30093


    Office: 678-381-8283

    Fax: 404-994-3098


    Cell: 770-833-0994



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    JotForm Support

    Answered by NeilVicente on January 09, 2012 at 01:37 PM

    Hi Angie,

    Thank you for contacting us regarding this matter. First off, we need to know the exact URL of the webpage where your JotForm-created forms are embedded. Then, we would need to ask a few questions for security purposes. We will also require the e-mail address of your employee who originally owns this account.

    We'll await your prompt response.