What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Thank You Page redirect upon PayPal form submission

    Asked by Marcantoinegrondin on September 24, 2015 at 11:30 AM

    Hi!

    I would like to know if somebody can answer me about the page of rerouting further to the sending of a form.

    I included a button of payment Paypal in a form and I programmed the page of thanking and I added a link of rerouting. I wondered if the person is automatically redirected towards this page further to the finalization of its payment Paypal.

    Thank you!

    auto return thank you url paypal form
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    JotForm Support

    Answered by Mike on September 24, 2015 at 02:18 PM

    Thank you for contacting us.

    The form user is usually need to click on the Return link to be redirected to the form Thank You Page/URL. In case you need auto redirect to the form Thank You page, you will need to enabled Auto Return option though your PayPal account settings.

    Any Return URL can be used on the PayPal side, the form will work according to its settings.

    Please feel free to contact us if you need any further assistance.

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    Answered by Marcantoinegrondin on September 24, 2015 at 02:39 PM

    Thank you for your answer.

    I would actually need that that is automatically made, but for several links. We cannot unfortunately have one of it for every chosen page. It's a pity. I made it with buttons Paypal, but the customers do not still click the link then that does not fill my need. I think that this solution does not exist.

    Thank you anyway for your help, it is appreciated well xx

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    JotForm Support

    Answered by Mike on September 24, 2015 at 03:49 PM

    I am sorry, I was probably not clear. You can use different Thank You URLs on your PayPal forms and they will be honored by PayPal. In other words, the Return URL specified in your PayPal account is not an issue for our forms. Although, enabled Auto Return option might affect other PayPal integrations (not related to JotForm) if you use any. Thank you.

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    Answered by jimla on November 02, 2015 at 11:15 PM

    I am confused. Do I have to enable PayPal "Auto Return" to return to the JotForm Thank You page? The PayPal Return URL Requirements state: "You must provide verbiage on the page displayed by the Return URL that explains that payment transaction details will be emailed to the buyer." Do I have to edit the JotForm Thank You message to add this? On other PayPal transactions does Auto Return use the PayPal Return URL?

    Thanks,

    Jim

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    JotForm Support

    Answered by Charlie on November 03, 2015 at 04:02 AM

    @jimla

    To better assist you, I opened a separate thread so that we can better discuss your concern. Please refer to this link instead: http://www.jotform.com/answers/696232. We will address it shortly.

    Thank you for understanding.