uploading images not working - help!

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    artisanseo
    Asked on September 27, 2010 at 01:42 AM

    Eroor Message:
    jpg
    file extension is not allowed. You can only upload jpg,gif,png,tiff,bmp files.

    only tried jpg can you try others as well when you test?

    thanks

    ps. worst part is that "go back to fix" reloads form with many fields missing or wrong...

     

    why no answer on this one?
    i'd like to take a paid subscriotion IF jotform proves to be reliable...

  • Profile Image
    aytekin
    Answered on September 28, 2010 at 09:28 AM

    You had spaces at the beginning of the upload fields. That might be the problem. I removed them. That might be the problem. Please try it now.

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    artisanseo
    Answered on September 28, 2010 at 11:03 AM

    how could i have inserted spaces into beginning of upload fields?
    (good to know so it won't happen again)

    thanks

  • Profile Image
    aytekin
    Answered on September 29, 2010 at 08:29 AM

    I don't know how it would have happened. 

    Have you checked the form to make sure it does not do that any more?

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    artisanseo
    Answered on September 29, 2010 at 08:41 AM

    it uploads ok now
    (also changed file-ize limit upwards)

    does jotform store uploads?

    it seems that there could be issues with maximum attachment size(s) email deliveries -
    with gmail, etc...

    also-
    it would be nice if there was a clear function, as now there is no way to get rid of selctions if made in error

    thanks

  • Profile Image
    aytekin
    Answered on September 29, 2010 at 09:11 AM

    Yes, JotForm stores the uploads. So, you don't have to worry about email attachments. Just click on the link on the email you receive to access the file from JotForm servers.

    "it would be nice if there was a clear function, as now there is no way to get rid of selctions if made in error"

    I am not sure what you mean? What kind of selections do you do?

  • Profile Image
    artisanseo
    Answered on September 29, 2010 at 01:54 PM

    if they put in wrong file (or one too big), it can't be removed

     

    thanks

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    aytekin
    Answered on September 30, 2010 at 02:07 AM

    No, you can delete them by deleting the submission. On My Forms page, select your form and then click on "Submissions" button at the top.

    Then scroll to the bottom and then find the large file. Delete the submission and you wil gain back the space.

     

    If you mean the error message they receive after they make a submission, yes, they have to go back to the previous page and re-submit the form. I added our todo list to only show the upload fields on the error message and let them upload it there. So, they don't have to go back and (form some IE users) lose their entered data. 

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    artisanseo
    Answered on September 30, 2010 at 12:53 PM

    "...I added our todo list to only show the upload..."

    not sure what you're referring to here?

     

    thanks

  • Profile Image
    aytekin
    Answered on September 30, 2010 at 12:57 PM

    Since some people lose the data when they get an error message and go back to the previous page, we will implement some changes. Instead of saying "Please go back and re-upload the image", it will say "Please re-upload this image" and they will be able to upload the correct size/type image right there without clicking on the back button.