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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    [Bounce List] My forms are not being emailed to me

    Asked by intlcoco on September 24, 2015 at 01:06 PM

    A few forms in Sept have not been emailed to me

     

    They have been coming for months, but stopped, 

    I do not know why

     

    Pls advise

    Page URL:
    http://www.internationalcoconut.com/ordering.htm

    bounce list remove bounce
  • Profile Image
    JotForm Support

    Answered by Mike on September 24, 2015 at 03:43 PM

    Thank you for contacting us.

    It looks like that some messages were rejected by AOL, so that your email address was added to our bounce list.

    We have now removed your email address from the bounce list. The email delivery should be restored.

    Related guide:

    How to remove your email address from bounce list

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by intlcoco on September 24, 2015 at 04:47 PM
    Hi
    Forms still not coming through
    Does it take time?
    thanks
    Best regards,
    Richard Kesselhaut
    International Coconut Corp.
    225 West Grand Street
    Elizabeth, New Jersey 07202
    908-289-1555 office
    908-289-1556 fax
    www.sweetenedcoconut.com
    email: richard@internationalcoconut.com
    follow us @ TWITTER.com/coconutsupplier
    All quotes good for 24 hours only
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 24, 2015 at 06:12 PM

    One of your notifications is not properly setup:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    The email address was still in bounce list: 

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com