[Bounce List] My forms are not being emailed to me

  • Profile Image
    intlcoco
    Asked on September 24, 2015 at 01:06 PM

    A few forms in Sept have not been emailed to me

     

    They have been coming for months, but stopped, 

    I do not know why

     

    Pls advise

  • Profile Image
    Mike
    Answered on September 24, 2015 at 03:43 PM

    Thank you for contacting us.

    It looks like that some messages were rejected by AOL, so that your email address was added to our bounce list.

    We have now removed your email address from the bounce list. The email delivery should be restored.

    Related guide:

    How to remove your email address from bounce list

    Please feel free to contact us if you need any further assistance.

  • Profile Image
    intlcoco
    Answered on September 24, 2015 at 04:47 PM
    Hi
    Forms still not coming through
    Does it take time?
    thanks
    Best regards,
    Richard Kesselhaut
    International Coconut Corp.
    225 West Grand Street
    Elizabeth, New Jersey 07202
    908-289-1555 office
    908-289-1556 fax
    www.sweetenedcoconut.com
    email: richard@internationalcoconut.com
    follow us @ TWITTER.com/coconutsupplier
    All quotes good for 24 hours only
    ...
  • Profile Image
    BDAVID
    Answered on September 24, 2015 at 06:12 PM

    One of your notifications is not properly setup:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    The email address was still in bounce list: 

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com