How can I cancel this account?

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    peahof
    Asked on September 24, 2015 at 01:19 PM

    I have an annual account already...Not sure why I signed up for a monthly account...but it is not needed...

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    david
    Answered on September 24, 2015 at 03:43 PM

    Hi,

    It looks like you have a PayPal based subscription.  These must be cancelled manually by our staff, which is does once a week or you can cancel it your self from your PayPal account.  Here is our guide on how to do so:

    https://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription

    If you have any further questions let us know and we will be happy to help.