What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypal payment wizard regularly looses "Get amount from" selection

    Asked by hughdal on September 24, 2015 at 08:49 PM

    "Get amount from" field changes from what I have set (usually "grand total") to "none"

    This happens often on all my forms when I make various changes of any kind, it seems to be random and not when I make certain changes.

    Can you help?

    Thanks!

     

    Screenshot
    Selection amount get amount from My Forms thanks grand total all
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 25, 2015 at 01:15 AM

    Hi,

     

    Are you referring to this form - http://www.jotformpro.com/form/51977171183966? I cloned the form and tried to replicate the issue but I was not able to replicate it. May I know what browser version and device are you using to edit the form? We recommend you to use Chrome or Firefox in editing your forms. Can you try it again and see if you will still encounter this issue?

     

    We will wait for your response.
    Regards.